Patient Care
Deliver continous care and delight patients
Patient Care Challenges:
Lets look at some common challenges for patients and hospitals while delivering patient care:
For Patients:
Simple task of taking appointments, confirmations and being notified of delays is a challenge
Patients typically forget their treatment plans and advice within few hours
Patients call doctors directly to ask queries or get frustrated when they cannot reach anyone
The onus for remembering tests/disgnostics, follow-ups lies fully on patients & their family
Lot of time is wasted for routine follow-ups and quick queries using traditional doctor visits
For Doctors / Hospitals:
Doctors don't have time to address routine aspects like rehabilitation, diet/nutrition information etc.
Doctors often get delayed due to emergencies and have no easy way to communicate with patients
Hospitals are unable to capture patient feedback regularly and measure satisfaction
Lack of effective tools to engage and educate patients
Hospitals have invested in HIS, EMR technology, but patients can't interface with it
SmartRx Solution:
The above challenges are typical of an organization which do not have technology and process
to interface with patients. CRM for Healthcare provides this interface to deliver superior patient care.
Online tools to provide patients information about their visits, expected delays etc.
Branded mobile app for patients to take appointments, communicate with doctors/hospital
Out-patient care through test reminders, health advice, diet tips for chronic conditions
Stay in-touch with patients and provide post-operative care and support
Get feedback from patients regularly to understand problems, challenges
Track patient return rates and gather patient insights
SmartRx Engage enables hospitals to engage with patients to improve patient care, increase patient satisfaction and loyalty.
Business Benefits:
Increase patient loyalty and satisfaction
Increase patient return rates and average spend of patients
Additional revenues through post-operative care/support programs
Meet needs of today's e-Patient (service expectation, information needs)
Lower administrative effort with self-serve portal
Winner - Economic Times Power of Ideas