Loyalty program for healthcare needs to address the following critical aspects

What's the rewards system? Is it a sufficient motivator?

Ensure optimal usage of spare capacity and equipment

Drive positive outcomes for patients tied to clinical recommendations

SmartRx Loyalty is tailor made for healthcare and drives repeat patients and revenues while lowering operating costs. Best of all, the program can improve health outcomes for patients and increase patient satisfaction.

Loyalty Management System

SmartRx Loyalty interfaces with your billing module to setup a full fledged loyalty program. Some of the key features of the system include:

Flexible rules and rewards plans

Ability to tie rewards to treatment plans

Provides Campaign Management Module

Option of Card-less transactions

Notification via SMS, Email, Mobile Apps

Utilization of spare capacity and equipment

Patient Insights

The solution provides insights into some of the critical aspects of executing a loyalty program:

What is the average patient spend? by location? by specialty service?

Patient return rates for different treatments

Patient demographics and utilization levels

Patient satisfaction levels for services; billing etc.

SmartRx provides detailed reporting to understand these patient insights and to channel the marketing and patient care efforts in the right direction.

Mobile App Interface

Patients can use your branded mobile app to check their loyalty status and manage transactions, while they understand and implement the treatment plans, view diet tips and post-surgical care guidelines given to them.

Smart Promotions

SmartRx enables hospitals to send out Smart Promotions for additional services, discount offers and health news etc. tailored and customized based on the specific situation and condition of their patients. The application enables you to create promotions, select right people to send to them, and monitor the impact of the promotions.

Program Management

While the technology is great, it also requires right coordination and insights to deploy a successful loyalty program. SmartRx team will assist with deployment and program management:

Design overall program structure

Define reward schemes

Track redemption rates and program impact

Refine and fine tune the system